Privacy Policy

Privacy Policy

Last updated: 2 May 2026

This Privacy Policy explains how ES Cleaning Service collects, uses, stores and protects personal
information when you visit our website, contact us, submit an enquiry form, request a quote or use
our cleaning services. We are committed to handling your personal data responsibly, transparently
and in accordance with applicable data protection laws, including the UK GDPR and the Data Protection
Act 2018 where applicable.

1. Who We Are

ES Cleaning Service is a cleaning services provider offering residential and commercial cleaning
services, including regular cleaning, one-off cleaning, deep cleaning, after builders cleaning,
end of tenancy cleaning, move in / move out cleaning, and carpet and upholstery cleaning.

For the purposes of this Privacy Policy, ES Cleaning Service is the data controller of the personal
information you provide to us.

Company name: ES Cleaning Service
Address: 10 A10 Lorem Ipsum, London, United Kingdom, 25/5
Email: info@escleaning.co.uk
Phone: +44 1234 567890

2. What Personal Information We Collect

We may collect personal information directly from you when you complete a contact form, request a
quote, call us, email us, contact us through social media or communicate with us in any other way.

The personal information we may collect includes:

• Your first name and last name
• Your address or the address of the property to be cleaned
• Your phone number
• Your email address
• The cleaning service you are interested in
• The type of property or space to be cleaned
• Your preferred cleaning date
• Your suggested access hours or availability of the property
• Details you provide about the property, cleaning requirements, access, pets or special instructions
• Any other information you choose to include in your message

We may also collect basic technical information when you visit our website, such as your IP address,
browser type, device type, pages visited, time spent on the website and general website usage data.
This information helps us understand how visitors use our website and improve its performance.

3. How We Use Your Personal Information

We use your personal information only where we have a valid reason to do so. Most commonly, we use
your information to respond to your enquiry, provide a quote, arrange a cleaning service and
communicate with you about your booking.

We may use your personal information to:

• Respond to your enquiry or request for information
• Prepare and provide a cleaning quote
• Confirm the type of cleaning service you need
• Arrange a suitable date and time for the cleaning visit
• Understand access instructions and property requirements
• Provide the cleaning service you have requested
• Contact you about changes, questions or updates relating to your booking
• Keep internal records of enquiries and completed services
• Improve our customer service, website and communication process
• Comply with legal, accounting or administrative obligations

4. Our Legal Basis For Processing Your Data

Under data protection law, we must have a lawful basis for using your personal information. Depending
on the situation, we may rely on one or more of the following legal bases:

• Consent: when you choose to submit your details through our website or contact us
  voluntarily.
• Contract: when processing your information is necessary to provide a quote, arrange
  a booking or deliver cleaning services.
• Legitimate interests: when we use your information to manage enquiries, improve our
  services, maintain business records or communicate with customers in a reasonable and expected way.
• Legal obligation: when we need to keep or share information to comply with applicable
  laws, tax rules, accounting requirements or official requests.

5. How We Store And Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from
unauthorised access, loss, misuse, alteration or disclosure. Access to your information is limited
to people who need it to respond to your enquiry, manage your booking or provide our services.

Information submitted through our website may be stored in our website administration system, email
inbox, customer records or other tools used to manage enquiries and bookings. While no online system
can be guaranteed to be completely secure, we aim to use appropriate safeguards and good data handling
practices.

6. How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose for which it was
collected. This may include the time needed to respond to your enquiry, provide a quote, complete
a cleaning service, handle follow-up communication or maintain business and legal records.

If you contact us but do not proceed with a booking, we may keep your enquiry for a reasonable period
in case you contact us again or need follow-up information. If you become a customer, we may keep
relevant records for longer where required for accounting, tax, legal or business purposes.

7. Sharing Your Personal Information

We do not sell, rent or trade your personal information. We may share your information only where it
is necessary and appropriate.

We may share your information with:

• Members of our team who need the information to provide cleaning services
• Trusted service providers who help us operate our website, email or business systems
• Professional advisers, accountants or legal advisers where necessary
• Authorities or organisations where we are legally required to do so

Any third parties who process personal information on our behalf should only use it for the agreed
purpose and should take appropriate steps to protect it.

8. Cookies And Website Analytics

Our website may use cookies or similar technologies to support basic website functionality, improve
user experience, understand how visitors use the website and help us improve our content and services.

Cookies are small files stored on your device. Some cookies may be necessary for the website to work
correctly, while others may be used for analytics or performance monitoring. You can manage or block
cookies through your browser settings. Please note that disabling some cookies may affect how the
website functions.

9. Contact Forms And Communications

When you submit a form on our website, the information you provide is used to process your enquiry
and respond to you. Please do not include sensitive personal information in the message field unless
it is necessary for your cleaning request.

We may contact you by phone, email or another method you have provided, depending on the information
you submit and the nature of your enquiry. We will not use your details for unrelated marketing
without your consent.

10. Your Data Protection Rights

Depending on applicable data protection laws, you may have certain rights in relation to your personal
information. These may include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Object to how we use your personal information
• Ask us to restrict the processing of your information
• Withdraw consent where we rely on consent to process your data
• Request a copy of your personal information in a portable format where applicable

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.
We may need to verify your identity before responding to your request.

11. Links To Other Websites

Our website may contain links to third-party websites, social media pages or external platforms.
We are not responsible for the privacy practices, security or content of those external websites.
We recommend that you read their privacy policies before providing any personal information.

12. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website,
legal requirements or the way we handle personal information. The latest version will always be
available on this page, and the date at the top will show when it was last updated.

13. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information or your
data protection rights, please contact us:

ES Cleaning Service
10 A10 Lorem Ipsum, London, United Kingdom, 25/5
Email: info@escleaning.co.uk
Phone: +44 1234 567890